"Best practice, glad I had a friend with me."

About: Solihull Hospital

What I liked

Quickly in and out. I was given directions to the radiology department, got half way, and used the clear signs to get the rest of the way. Encountered no rudeness. Everything had been pre-arranged, apart from routine security questions there was no complicated procedures or form-filling. The ultrasound scan was not undignified. I do not mind being treated by women staff, perhaps some men would, not a problem for me.

I bought a nice flan on the way out. After having to avoid eating before the scan, this was a pleasure.

What could be improved

We got lost in the huge car park. Signs are useful, but features, such as big oxygen tanks, garages etc are also useful for avoiding getting lost. Some could be added, such as sculptures.

The reception staff were unaware my appointment had been changed, but at least there was no fuss or bother as a result. It may be unavoidable, but there is no sense of social contact

Anything else?

Solihull hospital is the nhs at its best.

Story from NHS Choices

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Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

Thank you very much for your feedback and I am glad to hear you were happy with the directions to Radiology and the care and treatment you received once in the department. I will ensure your feedback is shared with the Radiology Department and I will also forward your feedback on to the car parking management.

Kind regards

Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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