"I was disgusted with the way i was treated by the..."

About: Good Hope Hospital

What I liked

The staff in A & E were friendly and efficient. The Doctors were helpful.

What could be improved

I was transferred onto AMU early hours of the morning, ward was noisy but very busy.

The nursing staff were fine but the attitude of the consultant was appalling, told me my xray was normal when i hadn't even had an xray and said that my symptoms were all in my head as i am a nurse and said i had clinical knowledge. Following this test results showed a result consistent with my symptoms but no apology was forthcoming from the consultant. I will not be telling the medical staff what job i do next time as it definitely caused bias in my case.

I was discharged the next day with no follow up and have since had 2 other admissions with the same problem. Would not go back to Good Hope again unless i was unconscious and unable to make that decision.

Consultants should treat all patients the same regardless of their background.

Anything else?

I felt patronised and was aware that other patients and visitors were able to hear what was going on.... what happened to my dignity and respect????

Story from NHS Choices

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Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust We are preparing to make a change

Dear Anonymous

Thank you for sharing your feeback and I apologise on behalf of the Trust for the issues that you have raised. This is not the standard of care and treatment we expect for any patient.

I will ensure your feedback is shared with the AMU department. If you would like to contact the Patient Services Department, 0121 424 0808, they can take some more details from you and investigate the issues you have raised.


Catherine Williams

Patient Engagement Department

Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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