"Traumatic, disturbing, exhausting, fighting for..."

About: Queen Alexandra Hospital

What I liked

Relative was transferred to stroke unit, immediately following brain scan, however, this is where he was also treated for a hospital acquired pneumonia within less than 48 hours!

What could be improved

Staff communication, attitude, level of training & awareness of end of life care. Offensive inaccurate remarks by agency staff but also delivery of food by a ward Sister, when patient had no swallow response. Offensive remarks about giving fluid & recovery by transfer nurse, when patient was on end of life care - highly distressing to the family - three of whom are NHS professionals!

Anything else?

It is unusual to treat pneumonia with chloramphenicol in a patient with previously healthy lungs, due to toxicity. Relatives were not informed for seven days of this condition. The hospital missed three deadlines to respond to complaints & have finally replied with an inaccurate account of what happened, & a completely inadequate response.

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Responses

Response from Queen Alexandra Hospital

We are aware that this is part of an ongoing investigation and as such cannot provide further comment.

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