"Worrying"

About: Conquest Hospital

What I liked

I have been trying to have a prostrate operation for some time now, i was booked into Eastbourne on the 30th December 2012, but i thought my luck had changed when i received a call saying i could have it carried out at "The Esperance Hospital" in Eastbourne on the the 29th of November 2012 which i agreed to, but was a little supprised when i was told i would need a second pre-operative examination which i felt was a waste time and money as i had only had one a week or two before. ( my appointment for December was cancelled.) I was happy to receive convermation in the post. However a day before my operation i received a telephone call from the Esperance saying they were going to cancel it as they felt they had not the equipment to carry out the operation.

The last time i got as far as sitting with my gown on at the side of my bed, when i was sent home, say this type of operation would not help me.

Come Conquest / EDG, we have a right to expect due care and not be sent somewhere where they dont have the correct equipment.

What could be improved

Sort out admin.

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Responses

Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust

Dear Sir

We're sorry to hear about your experience. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments.

We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090. In the meantime we will ensure your comments are passed onto a relevant staff member.

Thank you for taking the time to provide feedback.

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Response from Conquest Hospital

We're sorry to hear about your experience. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments.

We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090. In the meantime we will ensure your comments are passed onto a relevant staff member.

Thank you for taking the time to provide feedback.

  • {{helpful}} of {{total()}} people think this response is helpful