"Neglect of basic care"
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
What I liked
My mother (aged 83) is a patient at LRI. , where the ward staff is failing to provide basic care. She is left for entire days without washing, brushing her teeth and combing her hair. She is receiving no assistance with eating or drinking and her hearing aid, on which she relies, is routinely discarded and left out of her reach. This is neglect. It is undignified and unacceptable in the west in the twenty-first century. Certain family members are planning to make a formal complaint if the level of care does not improve significantly and permanently.
What could be improved
Absolutely everything - see above.