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Care Opinion

terrible

Story from nhs.uk

"terrible"

About: Queen's Hospital (Romford)

What I liked

nothing

What could be improved

i spent 5 days in same cloths , no bed made , no help to wash , even tho they knew i was on a care plan . and my daughter asking the nurse to help me wash . bring back oldchurch .

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Responses

Response from Queen's Hospital 11 years ago
Queen's Hospital

Submitted on 22/02/2013 at 12:47
Published on nhs.uk on 23/02/2013 at 04:15

Dear jmgbits,

Thank you for taking the time to share your comments about your stay at Queen’s Hospital.

I was very concerned to read about your experience and would appreciate the opportunity of looking into the points you have raised. It would be useful if you could provide some more information to enable an investigation to take place into these concerns.

Should you wish to discuss this matter further please contact a member of the Patient Advice and Liaison Services (PALS) on 01708 435454 or email PALS@bhrhospitals.nhs.uk who will be happy to help.

Yours sincerely,

Gary Etheridge

Deputy Director of Nursing

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