"Never again! I would rather be in pain then go..."

About: North Tyneside General Hospital

What I liked

Radiographers, registrars

What could be improved

Actual doctors looking at your results and not nurses. Pain relief being offered and not ignoring requests for them.

Anything else?

I broke my foot back in July. A&e seen me by nurses only no doctors looked at my case. I was sent home with a sprain after waiting 4.5 hours with no pain relief after asking for some. I was told to walk on it in 24 hours. It took the walk in centre to see me after my toes went blue before they actually diagnosed me with a fracture. It took A&E 4 days to ring me and say it was broken, by this time i had already been seen. I seen a registrar in the fracture clinic who was very nice, however the consultant dismissed her treatment plan and went with his own. After 8 weeks in cast I was still in pain, the consultant and his HCA made me feel as if this pain was in my head. I was so sick of this pain I asked to be referred to a different hospital, which I have been diagnosed with post arthritis which is cause by a incorrectly diagnosed and treatment for my fracture. I now have to have bone grafts and plates and screws put in my foot. This could have been prevented had the consultant A) listened to his registrar or B) A&E had looked at my X-rays correctly by a doctor which he would have seen I needed a CT scan.

I am very upset by both A&E and the consultant after all I have worked since I left school and paid my taxes all my working life and I don't think it would have been much to ask for me to be seen by an A&E doctor.

Story from NHS Choices

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Responses

Response from North Tyneside General Hospital

Thank you for your comments posted on this website concerning your care in A&E and the Fracture Clinic at North Tyneside General Hospital.

The Trust was very sorry to hear about your experience and would like to offer you our sincere apologies. This is not what we expect our patients to experience. We would like you to write to the Trust personally detailing your concerns and we will conduct an investigation and write back to you personally.

Patient feedback is very important to us and we do take all concerns very seriously in order to monitor the services we provide. If you do decide to write the address is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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