"Cared for by safe hands, by a caring team in Ward..."

About: Darlington Memorial Hospital

What I liked

I was admitted to Ward 31, there I found that the Nurses, Doctors and Carer's were very approachable, friendly and caring. I was treated with a caring manner. My family were also made to feel welcome. This friendly attribute made my short stay as comfortable as possible. I could not fault this Ward at all.

What could be improved

After my surgery, I was admitted to a recovery short stay ward. There, I was comfortable, but, found that Carer's provided most of the care, example, I saw more Carer's than Nurses. The Nurses were extremely helpful, kind and caring, the Carer's were kind, but found that they (some) lacked enthusiasm. Some of the Carer's smiled frequently, whilst others appeared that they were at work and not providing a friendly face.

Anything else?

If all hospital staff made that extra effort to make patients feel at ease, like they did in Ward 31, then patients moral would greatly improve. A smile and a friendly nature goes a long way.

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Responses

Response from Darlington Memorial Hospital

Dear Mrs Wayman,

Thank you for providing feedback on your recent admission to WArd 31 at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you found the staff approachable, friendly and caring, whilst on Ward 31. However, I am sorry to read that you felt some of 'carers' in the recovery ward lacked enthusiasm.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your helpful comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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