"poor customer service"
About: The Great Western Hospital The Great Western Hospital Swindon SN3 6BB
What I liked
I rang the x-ray department in December to make an appointment for a bone x-ray as somebody from the department rang me the week before. The lady was extremely rude on the phone and didn't let me finish to explain why I was ringing and why I was booking an x-ray. When I questioned her as to why somebody had rang me when it wasn't needed, she wouldn't apologise for the mistake. I'm now waiting for someone to call me back but I won't hold my breath...
What could be improved
customer service training