"A mixture of"

About: Salford Royal

What I liked

Previously, the parking system great as you never knew how many hours you were going to have to wait to be seen.

What could be improved

1/ Communication. My first visit to the doctor was Jan 2011 due to a pulled back/minor slipped disc. In the November I slipped two discs by hardly moving, and had to spend a month in bed. I had to go to a UK Care scan mobile unit in Salford centre, and then drive to a Rochdale UK Care mibile unitto receive my MRI results a few weeks later. Was then refered to the consultant at Salford Royal (as I was told this was the best). My scans and details were lost after an hour or so they fund them. He was very unsympathetic when I got upset due to the constant pain and he snapped 'Well, it is a painful condition'. I have been to see this consultant several times. At Easter this year I went for an epidural which was supposed to help. I don't think that the ainkilling injection work and it was the most excrutiatingly painful proceedure. It also didn't work .The last time he requested another MRI, which I had done in June 2012. I chased feedback my my own doctor who wrote several letters to the consultant. This was as the consultant's secretary was on leave of 8 weeks when I tried to contact her. The next apointment came at the end of November 2012. He asked me why I had taken so long to come and see him- after all he had been taking on new patients as he was 'quite quiet'. The answer that I was given to my back problem was that 'It may get better on it's own'. Considering I've had the sciatica for 7 years now, and have slipped discs 5 times in 2 years it's hard to believe..... I have requested a second opinion form Stepping Hill - my local hospital.

2/ Waiting times. Each time I visited there was between 45minute and 4 hour waiting times meaning that I had to book a whole day off work each time.

3/ Waiting room chairs in the Spinal surgery department need to be softer. They are very hard on painful spines!

4/ Waiting room decor- clean but very scruffy and old with peeling paint.

5/ Privacy. The door was not shut during consultations, and you could hear everyone's condition

Anything else?

Parking system has now changed to normal Pay & Display. I arrived with no change as I was expecting the old system, and had to driveto the nearby shops and machines did not take cards / give change.

Also the 'take a ticket and wait' idea in the department. It never got used and we were supposed to have times booked anyway. Seems like a waste of money for that department. No triage.

A farce from start to finish. Was very dissapointed.

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Responses

Response from Salford Royal

Thank you for your comments. I am sorry you were disappointed with your experiences here. I would encourage you to contact our PALS team (pals@srft.nhs.uk) with further details as we would very much appreciate the opportunity to look into your concerns.

Regarding the car parking at Salford, previously, this was located on Stott Lane (East Car Park). It was on land leased by Salford City Council for the duration of the hospital’s redevelopment. This was completed in Autumn 2012 and two brand new patient & visitor car parks have been opened onsite, one near Accident & Emergency and the other accessed near the new Hope Building on Eccles Old Road. Both these car parks are run by the hospital and are pay on exit as per the old arrangements. However, Salford City Council have decided to retain the East Car Park as a pay and display car park. This is run independently of the hospital. For most areas, including the area you have visited new hospital car parks offer closer parking than the Council-run pay and display.

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