"Excellent medically, less in terms of available..."
About: Frenchay Hospital Frenchay Hospital Bristol BS16 1JE
Posted by Avril in the Forest
What I liked
Despite the norovirus that was sweeping through the hospital on 14 December, my 85 husband received surgery as a one night in patient for an aggressive skin cancer tumour. During a hour wait during which we did not know if the operation could proceed due to lack of beds, we were treated with great kindness and consideration by all the staff.
What could be improved
His operation and discharge proceeded equally smoothly, and the only criticism I have is that due to his age and residual effects of the anaesthetic, he did not receive and/.or did not take in the discharge information necessary for me to deal with his aftercare. He was provided with a handover of care letter detailing, in completely baffling code, three follow up appointments with various people. There was no contact telephone number supplied. After working my way through half the hospital switchboard I managed to get a translation of these via the plastic outpatients clinic. It would be helpful to the carer especially in cases such as my husband, if there were an advice line available.
Thanks to all the nurses and staff in Ward 5 and Ward 203.