"i'm very satisfide with the level of care i..."

About: Bradford Royal Infirmary

What I liked

For a woman that has had to go to the hospital due to a 2nd missed miscarriage i was nervous and scared at the same time, even though there was a mess upp on my repeat scan and with a doctor not taking my bloods to comfirm my hcg levels on this visit which made my surgury delayed by a day, the stafff that saw me the day after noticed my notes missing and made sure that everything was double checked making sure i wasn't suffering a ectopic pregnancy, i was sent home awaiting the resullts on my bloods. i was kept informed and ivited back the next morning for my op to go ahead. On the day the doctors kept appologising for the mistake and the delay (as long as everything was ok, i was okk with this).The surgury went ahead and everything went smoothly, i was cared for in a dignified way as i had, had a D&C done because the doctors thought it could be a molar pregnancy scary i know. but the nurses kept checking on me the whole time i was there.

i was seen on ward 12 epcu

What could be improved

What could have been improved ..... more information to be given to patients on what to expect after having this kind of surgury. i stopped bleeding then started which scared me, because i never expected to bleed, googling what happens is not a good idea has so many scare storys pop up.

Anything else?

All in all the doctors and nurses on the day i was there wed 12th dec 2012 between 7am-3.30pm

Story from NHS Choices

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Responses

Response from Bradford Royal Infirmary

Hello, first of please I do apologise that you did not get a response at the time. This was due to a technical problem which meant some posts were not appearing in our feed. We only became aware of this very recently and are working with NHS Choices to put this right. Thank you for the time and effort you put into sending us your feedback. This must have been a difficult and worrying time for you, and I am pleased to hear that staff were thorough and took extra care after that initial mistake, which I apologise for. It is always important for staff to treat people with respect, dignity and compassion, and when it is something that is particularly sensitive or personal, it is even more important. It is good to know that this is what you experienced.

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