"Good overalL, lovely new A&E"

What I liked

I visited A&E with a neighbour this week after she had a fall and a suspected broken ankle.

Most of the staff I came across were helpful and kind despite the large number of people waiting, some of those people being pretty rude. I' ve read the recent comments about A and E being dirty but no mention that this may be due to the fact the A&E is being done-up. The new bit that has been built there looks fab and is spotless. Having visited myself about 10 years ago, I know this was a bit of a dingy A&E back them.

Sometimes patients also need patience when it comes to visiting A and E!! and if you have better things to do than wait then perhaps the treatment isn't an emergency after-all.

There was something of a wait for us to be seen and treated but it seemed to be that the staff were getting used to their new ward and there didn't appear that we were delayed due to complacency, just volume.

What could be improved

Quite a long wait and reception staff a little bit cold.