"It's the only hospital in the area, oh well"
About: Southampton General Hospital Southampton General Hospital Southampton SO16 6YD
What I liked
I came into the A&E Department with a gall bladder attack and was treated relatively quickly by the triage nurse. Was brought over to a bay to wait for a nurse and doctor. The nurse told me it would take an hour before the doctor could see me so she couldn't give me any pain relief. Thankfully the A&E Doctor popped in relatively quickly and was super pleasant. I got my pain meds (morphine) and some blood drawn. Unfortunately the only successful poke was for the blood draw, sadly my veins are so bad they couldn't start an IV.
Nurses were great.
What could be improved
The doctors need to stop talking over the patient and to the patient. I am an individual with a complex surgical history, I'm basically a chronic and have been since the day I was born. I am very well aware of what my medical situation is and did try to communicate this to the doctors. Sadly there is something odd about General Surgeons the world over (I'm from Canada and it's the same attitude from General Surgery there) but it's as if they act like little demigods. I informed them that since I do have a complex surgical history I would refuse to sign anything until a urologist was involved in the decision making process.
Maybe it's a culture thing, I did note that the other ladies in my room were very deferential to the doctors. Doctors are great, they do great things, but the ones I was dealing with seem to forget that the patients are the ones who are the custodians of their bodies.
I didn't like being pawned off when I asked approximately when my ultrasound would be. A vague idea would have been good, just so I can manage my expectations. I was told precisely 5 minutes before the scan that I was to go down. Lady in the bed over had a 3hr warning.
Consultants need to learn that they cannot do anything without involving the patient in the decision making process.