"Could have been a lot better"
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
What I liked
Because the surgicentre is new it looked fresh and clean
What could be improved
The aftercare falls down and should be more caring and understanding
I was told I would get a follow up appointment to see how my procedure went!
It is now Almost December some 5 months on and still no one has bothered to send me a follow up appointment
My surgery only took place when it did because I kept complaining and in the end I rang every day until they sorted it out
When I do see a consultant at the pain clinic I am not listened to and ushered in and out within minutes this is supposed to be a two way care plan to help me deal with my daily pain, well it's a shambles I feel no one cares in the NHS it's all about budgets I wish I could go private I once got referred to a private as waiting lists were too long well it was a million miles away from how the NHS treat you
The surgicentre need to stop losing files and also make sure people get seen and are not on the waiting list for nearly a year. Their aftercare is a joke. Get rid of the contractors and get someone else or take back in house either way it needs more staff