"I just don't even know anymore"

About: Royal Free Hospital

What could be improved

Now, considering this complaint, I'd better write down this first: I'm fourteen years old, and I have Atopic eczema. 'Atopic', as in 'really bad skin condition'. A few days ago, on the 25th of November, I had a sudden flare up. My skin had dry areas (Like the cracks of my arms, legs, thighs, neck and tummy-flab) that were either weeping or were stinging, thus incapable of physical movement. The next morning, I had to wake up a 4:00AM in the morning to have a bath to at least keep this condition maintained (Which of course it did not) thus deeply concerning my mother. Both of us went to the Edgware Walk-in Clinic AND the Barnet Hospital. Guess what? We were turned down by both doctors in there, after all the waiting, all the anticipation of at least getting some advice.

Pretty damn awful, don't you think?

Now with that said, we paid a visit to the local doctor in my area, and he said he'd contact a dermatologist in the Royal Free Hospital. He said he'd set one for tomorrow (The 27th of November), so we had to cancel other appointments that day (We were going to have some new furniture delivered, and a gas safety check.), which we did in the morning.

Since we had no reply from the Hospital, my mother called the switch board, which they sent through to Clinic 1.

Clinic 1 had no knowledge of my set appointment, nor did Clinic 6. It was then said that the doctor in the surgery sent a fax after the clinic had closed (5:00PM). In fact, the local doctor had called the Royal Free before the clinic had closed, saying that I will have an appointment with them.

Even though this was reported, the service was appalling, failing to resolve this matter at all, so our other appointments were cancelled for nothing.

My mother and I are enraged by the fact we should have been consulted better, since I could recall this is the third time we'd been turned down by a trusted heathcare department.

Anything else?

What can I say? I felt as if we are both neglected for this in a time of desperation. My condition had improved a bit, but still needs attention. I'm appalled, as well as upset about this.

Story from NHS Choices

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Responses

Response from Royal Free Hospital

Thank you for taking the time to give us your feedback. Sorry to hear you have had problems arranging an appointment with us. We understand your mother has been in contact with the manager for the service who has confirmed an appointment has been made and also given reassurance that you can contact her at any time in the future if she can be of further help.

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