"My experience of the Endoscopy Department at Wansbeck Hospital "

About: Wansbeck Hospital / General surgery

(as the patient),

After two years of ill health and mis-diagnosis I was eventually referred to the Endoscopy Department at Wansbeck Hospital by my GP Practice. Colon cancer was discovered and right from that moment the level of support, commitment and professionalism from every member of the Team has been, and continues to be, outstanding.

First, I must pay tribute to the staff on the Endoscopy Unit. They were brilliant and managed to combine patient dignity and the serious issue of investigation with gently humour. This put me at ease and was instrumental in helping me cope with what was to come.

Following recovery from the colonoscopy, a nurse specialist Barbara was at my bedside to discuss findings. She was compassionate yet totally professional. The time she gave in helping me come to terms with the outcome and to ask questions was hugely beneficial and reassuring. She and the other colorectal nurse specialist have been brilliant from day one. The region is lucky to have such dedication and commitment. Perhaps it would also be pertinent at this stage to say how helpful and informative the various booklets have been - vital reference material written in a straightforward and accessible style. Telephone support has also been outstanding.

Staff on Ward 4 could not have worked harder to aid my recovery through what was a challenging and drawn out process. Despite being rushed off their feet, they managed to deliver a high standard of care and encouraged me every step of the way.

The Oncology Day Unit staff are second to none. I will never be able to thank them enough. They go the extra mile, and without exception, every one of them has the rare talent of being able to nurse professionally but love humanly.

The consultant surgeon and oncologist were also first-rate and must be commended for heading up such outstanding teams of dedicated people. Every one of them walk into peoples' lives and make a difference.

Despite the difficulties and challenges health service staff face, the Team strives to give a joined-up care experience to patients and in my experience this is achieved admirably.

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Responses

Response from Northumbria Healthcare NHS Foundation Trust

Dear Dalesman

Thank you so much for taking the time to write about your experiences at Wansbeck General Hospital. We are very pleased to hear that you have been receiving excellent care from our staff.

Your comments will be passed on to all the staff concerned, they will be delighted to receive them.

Kind regards