"Television in CAMH Thorneywood, Notts waiting room"

About: Nottinghamshire Healthcare NHS Foundation Trust / Child and Adolescent Mental Health Services – Community(County)

(as a staff member posting for a carer/relative),

How frustrating that after 2 years of attending appointments with my daughter at Thorneywood, there is a tv mounted on the wall that has never been used due to various IT/Health and Safety issues.

I feel this is a waste of space, not to mention expense, when this tv could be used to promote events, notify and inform young people/parents/carers or introduce staff to new families . Please, please, please can it be sorted.

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Response from Samantha Sykes, CAMHS Operational Manager / Clinical Nurse Specialist, Head 2 Head Team., Nottinghamshire Healthcare NHS Trust

picture of Samantha Sykes

Sorry to hear about your frustrations, and we are in total agreement that this is not a good use of the equipment. We are experiencing technical difficulties, but hope that this will be resolved by the end of January 2013.

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Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

The TV was originally put in the reception to install a Wii console. Upon reflection, It was decided that the waiting room was not an ideal place as more space was needed and the noise it created would be very distracting to some.

The fitting of the TV was checked by Health & Safety and they have asked for the TV and equipment to be kept in a locked cabinet which is expensive to fit. The remote control has gone missing since then and a pin code is required for the TV to make it work. In addition to this a long cable is required to reach the TV and computer. To summarise, a simple job has thrown up lots of issues that we need to address within our current budget to achieve a workable TV in reception for people to view CAMHS information whilst waiting for appointments.

We will keep you updated on the progress to see if an affordable solution can be reached

Thank you for your feedback

Wayne Bradford, Integrated Service Manager Community CAMHS.

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