"Staff were very pleasant while doing such demanding jobs "

About: Telford referral and quality service (TRAQS)

(as the patient),

I recently attended the Wellington Rd Surgery in Newport, Shropshire in order to have a flexible sigmoidoscopy.

Well! I am an OAP and this was a completely new experience, so somewhat understandably I was quite apprehensive: furthermore I had also reached old age without any serious illness, and had never even spent a night in hospital.

I needn't have worried. I was immediately taken in hand by a most kindly sister, who admistered the initial enema, then treated to the main process by a team comprising the doctor, sister and nurse.

They were wholly professional, and made me feel as reassured and comfortable during 'my adventure' as possible.

What's more, they were all so very pleasant while doing such demanding jobs- a smile costs nothing!

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to provide feedback to the TRAQS Team. We are very pleased that you had a positive experience after using our new service.

It is nice to hear that you had such a positive experience on what must have been a difficult and stressful time for you. I am sure they will appreciate that you have taken the time to give such positive feedback.

Thank you again for your feedback and we hope that you are now on the road to recovery.

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