"my experience was very unhappy, wouldnt recommend..."

About: Shepton Mallet NHS Treatment Centre

What I liked

some of the staff just before my operation was very nice

What could be improved

the bedside manner and privacy from the surgeon

Anything else?

I found the surgeon rude,uncaring and did not discuss my aftercare surgery with privacy. he discussed the operation outloud with another patients too while we were in the same ward/room.Also a nurse told me they couldnt perform my operation as i suffer from depression and they dont have the facilities to deal with people like me. what did she think i was going to do for goodness sake.i felt very upset and victimised because i have a problem with my mental health state.(post traumatic stress syndrome)

Story from NHS Choices

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Response from Shepton Mallet NHS Treatment Centre

Thank you for your feedback - we are sorry that you have been distressed by the communication you received from the team members. I hope we have now sorted out the issues to your satisfaction

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