"No consistency within different depts as to how to..."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
What I liked
I came for a bone scan several weeks ago after the rhuematology consultant wanted me to have one. I was treated very well by his team during my initial consultation. It was a long afternoon when I came for the scan and as it was a double appointment the staff in radiology were really kind and good humoured which took the stress away.
What could be improved
There is no consistency with what people tell you once you go for a scan of any sort. The radiology dept had no idea of how I would get the results except to say 'if you've not heard anything in 2 weeks then ring up'......firstly who on earth am I supposed to ring?
A few weeks have gone by and still I have no idea what the bone scan or blood results are so I rang the Rheumatology dept only to be fobbed off. Even they couldn't tell me or should I say what they said was not helpful and I was speaking to someone who was quite rude and who didn't even look my name up on the computer to find out.
As someone who has a bone disease there seems a total lack of consistency whith what one person tells you from one dept and what someone else tells you from another.
I am now left not even knowing whether the results are good or bad or whether I face yet more surgery and nobody to speak to who will give me the information that I am entitled to.
It's bad enough having medical problems in the first place without having to battle to try and get some simple test results that will put me at ease.