"Horrific and disgusting and I very much doubt you..."

About: Conquest Hospital

What I liked

Leaving

What could be improved

Basic levels of care for the ederly

Story from NHS Choices

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Responses

Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust

Dear Ms Gillingham

We're very sorry to hear that you were dissatisfied with care at the Conquest Hospital. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments.

We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090. In the meantime we will ensure your comments are passed onto senior nursing staff.

Thank you for taking the time to provide feedback. We apologise for the delay in posting a response.

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Response from Conquest Hospital

We're very sorry to hear that you were dissatisfied with care at Conquest Hospital. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments.

We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090. In the meantime we will ensure your comments are passed onto senior nursing staff.

Thank you for taking the time to provide feedback.

  • {{helpful}} of {{total()}} people think this response is helpful