"I will be singing the praises of the NHS and the..."

About: Queen Elizabeth Hospital (Birmingham)

What I liked

The care shown to me and my fellow patients in the Hip replacement ward 5th floor was outstanding. From the surgeon to the cleaner all showed great care, provided a family atmosphere listened to our needs, and showed a great love of their jobs throughout my stay.

What could be improved

It is hard to improve of what was close to perfection.

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham.

We are very pleased that you have had such a positive experience of the Occupational Therapy Service and the care you received on the ward during your recent stay in our hospital. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your feedback has been passed on to the senior managers of the area that you visited; they will ensure it is shared with their teams.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.

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Response from University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham.

We are very pleased that you have had such a positive experience of the Occupational Therapy Service and the care you received on the ward during your recent stay in our hospital. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your feedback has been passed on to the senior managers of the area that you visited; they will ensure it is shared with their teams.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.