"Early Intervention Services taking on the NHS patient Feedback Challenge"

About: Nottinghamshire Healthcare NHS Foundation Trust / Early intervention

(as a staff member),

Early Intervention Services are one of nine teams in the Trust taking on the NHS Patient Feedback Challenge. The challenge is all about helping teams to improve the way they collect and use feedback by listening to the people who use their services and making changes based on their opinions.

The involvement team are supporting teams to keep on track with their plans and over the next few months will be sharing this learning across the Trust and beyond.

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Responses

Response from Melanie Somes, Clinical Lead , Early Intervention in Psychosis, Nottinghamshire Healthcare Trust

The Early Intervention in Psychosis Team are excited to be involved in the Patient Feedback Challenge.

We have started to get feedback from service users and carers using the Ipad the involvement centre provided us with. We are capturing some of the informal feedback we receive, using a feedback log and a dedicated section in our team meeting.

We have found it hard to accept some of the positive feedback we receive as we always want to do better. Our involvement in the challenge has already helped us to see that we do the best we can to support our clients and carers despite limited resources and lots of demands on the service.

We are hoping to arrange an event in January to engage young people in providing valuable feedback on the service we provide and help us to know how we are doing, what we are doing well and how we can improve.

Thanks to the involvement team for their support.

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