"Not pleased with their communication"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by worried by the system (as ),
Out of the blue I received a phone call, the woman asked my name and I confirmed this, then she said this is the NHS from the hospital I have to ask you some security questions. My first thought was either that my elderly dad had been taken ill or one of my children in an accident or emergency. When I asked what it was about I was told I would get 'no more information without you giving me your details' when I asked why I was just fobbed off. I asked to speak to the manager and who was abrupt, telling me to ring my GP surgery. As I had no idea of any referral being made for me, but have had some blood tests recently it was a bit worrying. I asked why they did not have my full name, and they said it was my surgery's fault. Would anyone give their confidential details to a random phone caller who does not even have their proper name?
They ranted about it was not their fault. But I feel that sloppiness and informality are their fault.
I rang the GP, but they are closed, so I cannot cast any light on this until later. All quite concerning really.