"I have been to other hospitals in the past but..."

About: St Albans City Hospital

What I liked

The environment was clean and bright. The nursing staff could not have been more helpful. They were friendly and caring, and I felt very well looked after. The whole atmosphere was conducive to getting better. The surgeon discussed my operation beforehand, and came to comment afterwards.

What could be improved

Nothing, really. If any operation cpuld be called a "good experience", mine was .

Story from NHS Choices

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Response from St Albans City Hospital

Thank you so much for taking the time to comment on your patient experience at St Albans City Hospital - it really is appreciated!

Considering your completely understandable anxiety, we’re delighted to hear your whole treatment process went well, and you came away with such a positive impression of your whole experience with us.

Our staff are working hard to provide this level of care to all of our patients, so this will truly give them some added motivation. We'll be sure to pass your kind words onto the clinical staff in the Orthopaedics department, who will no doubt we delighted to receive them.

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