"Carlisle and Hexham hospital much better!"
About: Freeman Hospital Freeman Hospital Newcastle Upon Tyne NE7 7DN
Posted by Sammysusie
What could be improved
Waiting times in the Radiotherapy Department are terrible, there is no communication about reasons for delays, when questioned staff simply shrug off complaints. On my discharge I was simply handed a discharge paper and told if I had any problems to contact my own Doctor. It seemed that I never got the same staff members twice running, nor did they tell me what their position within the hospital was, ie radiologist, nurse or whatever. The receptionist certainly needs training in customer care. I hope I never have to attend again. Having cancer is a very depressing thing, and very stressful and I feel appointments times and attitudes could be improved. I also found the toilets smelly, how often are they cleaned. The only good comment I can make is that the WRVS canteen supplies excellent coffee!