"Very frustrated with the appointments system!"
About: Bristol Eye Hospital Bristol Eye Hospital Bristol BS1 2LX
Posted by Anonymous
What I liked
The medical staff are professional.
What could be improved
You have a dreadful appointments system!! I had surgery 4 weeks ago and was told by the consultant that I needed a follow-up appointment in 3 weeks time. But since there weren't any appointments within the 3 week time period, I was given one that was four weeks from the surgery date. This didn't bother me greatly since it was only a extra week.
But now one day before my follow-up appointment, I've received a letter telling me that my appointment has been changed to a date six weeks in the future. This means that 9 + weeks will have lapsed from the date of my surgery!!! And I've now been trying for the last 2 hours to get through on your appointment telephone numbers without any luck at all--and yes I'm ringing during office hours--to see if there is anything sooner.
BTW: just to let you know it is inconvenient to change appointments at such short notice, because both my husband and I had arranged time off from work so that I could be seen (since I've been told not to drive and there's no bus service from where we live).
I'm hoping that everything went well with the surgery and that it's okay for me to wait nine weeks for a check up because this is my eyesight you are dealing with, and I quite like being able to see.