"Contacting the Hospital by email"

About: Eastbourne District General Hospital / Rheumatology

(as the patient),

I am under the excellent care of Dr Sam and the rheumatology department. However, like many aging people, I have multiple problems, one of which is profound deafness. I would dearly love an email address to communicate with the clinics I attend. The telephone is utterly hopeless for me, and it cannot be beyond the capabilities of the IT staff to provide departmental patient contact email addresses, surely?

Come on Eastbourne DGH! You get unfair press a lot of the time (especially about the outrageous car parking charges) but this is something you can do at almost no cost, very quickly and it would be gratefully appreciated by deaf old fogies like me!

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Responses

Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust

Thank you for your comments about the excellent care you receive from Dr Sam and the Rheumatology Department. I will ensure they are passed on.

Further to your query about emailing departments, we are very happy for patients to send emails to the Patient Advice & Liaison Service (PALS) who will ensure they are passed onto appropraite members of staff to respond. There is a PALS service available on both hospital sites that will help with any queries relating to services provided by East Sussex Healthcare Trust. Their email addresses are:

PALSE@esht. nhs. uk - Eastbourne DGH

PALSH@esht. nhs. uk - The Conquest Hospital

If you have any further queries, please do not hesitate to get in touch.

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Response from Eastbourne District General Hospital

Thank you for your comments about the excellent care you receive from Dr Sam and the Rheumatology Department. We will ensure they are passed on. Further to your query about emailing departments, we are very happy for patients to send emails to the Patient Advice and Liaison Service (PALS) who will ensure they are passed onto appropraite members of staff to respond. There is a PALS service available on both hospital sites that will help with any queries relating to services provided by East Sussex Healthcare Trust. Their email addresses are: PALSE@esht.nhs.uk - Eastbourne DGH PALSH@esht.nhs.uk - Conquest Hospital If you have any further queries, please do not hesitate to get in touch.