"Unhappy with treatment for bowel problem"

About: East Surrey Hospital / Gastroenterology

(as the patient),

I was convinced to go private due to the 2000 patients on consultants list, hinting a very long wait.

No examination was given. An appointment was booked privately to have investigations under sedation. Upon arrival on the day of appointment I mentioned that I would need a deep sedation as I did not want to remember anything. Unfortunately I remember everything. The doctor came round to see me at my insistence, to say that they made a clinical decision to carry on even thought I was jumping off the table pleading with them to stop.

I had to chase for results which took a month privately.

I still have the same problem, which is even worse now and have been re-referred to another doctor at East Surrey. This has been going on for over one year and a half now. My appointment is now in December, for a consultation, but has been cancelled twice.

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Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear Tessandmills

I am sorry to hear your experience was not a good one. If you would like to contact Andrea Francis, Service Manager for the Surgery Division on andrea.francis@sash.nhs.uk she will be able to discuss the problem and see where we can help so that your next experience at our hospital is much better.

Thank for taking the time to comment, we apprecaite your feedback.


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