"Diabetes treatment: why can't my doctor be more approachable?"

About: Macclesfield District General Hospital / Diabetic medicine

(as the patient),

When I was first diagnosed with diabetes two and a half years ago, it was mentioned to me that I would most likely need to have injections. I visited the doctor at my surgery who deals with the care for diabetics. He decided to treat me with tablets. I told him that the hospital had previously told me that I needed injections. I found him curt, arrogant, dismissive and unapproachable.

He was the only one I could see for my care at the surgery and sometimes I would come out in tears. It was then decided between us that I should receive insulin injections. After a while, I was also given the choice to have my treatment at the hospital or stay at the surgery. I choose the hospital because I had been treated so bad at the surgery.

The staff at the hospital were wonderful, excellent care. I have now been told this week that I will not be able to continue going to the hospital for treatment, it is only 7 minutes walk from where I live and very convenient. I now have to go back to being treated at the surgery.

I refuse to see the same doctor again and I am left with no choice but to have to change to another surgery which is further away. Why can't I continue my treatment at the hospital? I could speak to my normal doctor at the surgery and she could liaise with the dibetes doctor, but this is not an ideal situation. I am an elderly lady and getting to the hospital was very easy for me and I am very unhappy about this situation.

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Response from

We at Macclesfield are very pleased to hear that you have experienced care at the hospital which you feel is wonderful and excellent. Please see below the details of people you can speak to if you wish to discuss your situation further. Karen Bliss on 01270 275417 or e-mail Steve Davies on 07771 932198 or e-mail Karen and Steve are both Diabetes Specialist Nurses and they work both at Macclesfield Hospital and within the community.
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