"very disappointed"

About: Bensham Hospital

What I liked

on monday 11th oct i took my mam to the walk in centre as she had a infection in her leg and needed antibiotics ess, her leg was looked at dressed and med given we aked to return on sat so they could look at her leg and redress my mam returned home happy

What could be improved

we returned on sat 12th the nurse we went to see had no info and asked a health care assistant to redress the leg i had to ask them to look at the wound then when they dressed it she did not wash her hands and double gloved i will not be taken her back there

Anything else?

the attitude of the staff was very bad , i thought the first visit was good but with what seems no notes im now not so sure

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Responses

Response from Bensham Hospital

We're sorry to hear that you had a poor experience at the walk in centre.

We take infection prevention and control as well as hand hygiene very seriously. We always encourage patients to challenge staff and visitors about hand hygiene, and staff will not be offended if you ask them to wash their hands prior to treatment. We'll be sure to pass on your comments to the walk in centre staff and remind them about the importance of washing their hands regularly.

If you wanted to read more about what we do at the QE Gateshead to prevent infection you can visit www.qegateshead.nhs.uk/infection

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