"Felt uncomfortable at my recent appointment"

About: East Surrey Hospital / Gynaecology

(as the patient),

Talking about sensitive personal medical information to 3 healthcare professionals (a consultant, junior doctor and nurse) made me feel uncomfortable. It felt like a bigger audience than necessary.

In another hospital I only had an appointment with one consultant and I felt much more relaxed to explain my medical symptoms. I also felt as though the consultant didn't fully listen to what I was explaining. I found the nurse was excellent and very caring.

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Responses

Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear 'uncomfortable'

I am very sorry to hear that you felt uncomfortable during your appointment. If you would like to talk about this with Zara, the Lead Clinician, then she would like to talk to you to find out a little bit more and to use this conversation to hopefully address this issue in the future. If you would like to talk to her, please contact her using her email address zara. nadim@sash. nhs. uk, and let her know your telephone number and she will call you back. Many thanks,

Eloise.

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