"Excellent."

About: Conquest Hospital

What I liked

Kind, attentive and friendly staff. The A & E (Night) receptionist was lovely. I presented at around 2am with chest pain and difficulty breathing. I was seen immediately, ECG'd, X-Rayed and blood tested very quickly. After results arrived I was diagnosed (chest infection), treated and on my way home again by 5am. All staff were kind and respectful and very friendly and efficient, the only waiting time was for analysis of tests/samples/etc. and this time was spent in a comfortable, clean and curtained cubicle.

The casualty house officer was very kind and very efficient. They also took the time to discuss my condition fully and was most reasurring.

What could be improved

Nothing.

Anything else?

Very good all round.

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Responses

Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust

Thank you for expressing your appreciation of the professional and efficient care you received at the A&E department. It's always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families.

It was extremely kind of you to take the time to provide feedback. We have passed a copy of your comments to the A&E manager so that they can be shared with relevant members of staff.

Best wishes for a speedy recovery

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Response from Conquest Hospital

Thank you for your kind comments which have been passed onto the team.

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