"Not a positive experience"

About: The Princess Royal Hospital (Telford)

What I liked

Local, not too far to travel, Some of the staff were very helpful

What could be improved

Service was slow, patients waiting a long time to be treated, feel like there are nowhere near enough staff especially doctors. Staff need reminding about confidentiality, and should not stand gossiping about patients outside of the cubicles where they can be over heard by the patients and family, and or others.

Anything else?

Parking at this hospital is a joke, once a patient gets admitted, the chances of visiting relatives getting a parking spec that isnt on the grassed areas is next to non existent, the joke is they charge, in theory so that the money raised will go into maintenance and improvements to parking, but it isnt happening

Story from NHS Choices

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Response from Lisa Hill, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking the time to provide feedback about your/ relatives care and treatment at The Shrewsbury and Telford Hospital.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear of the concerns you have raised. Your comments unfortunately do not mention a ward / department, so we are unable to forward this to the Clinical Manager for the department concerned.

Unfortunately the NHS Choices does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 0800 783 0057 or visiting their office near the Main Ward Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www. sath. nhs. uk/patient_information/complaints. asp.

Thank you once again for taking the time and trouble to provide feedback via the NHS Choices website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

Patient Experience Team

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Response from The Princess Royal Hospital

Thank you so much for taking the time and trouble to share your feedback. You have raised a number of important issues and we are working hard to address these. Some of the improvements we would like to make to our A&E departments (e.g. in relation to improved environment and privacy) are being taken forward as part of a wide ranging debate under way right now about the best way to provide hospital services in the future. I would strongly encourage you to get involved and share your experiences, hopes and concerns so that this can influence what the county’s hospital services look like in the years ahead. You can get involved via the websites of your local GP commissioner at www.shropshireccg.nhs.uk/call-to-action or www.telfordccg.nhs.uk/call-to-action

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