"Feel like I am part of a family on Ward B50"

About: Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Inpatient

(as a staff member posting for a patient/service user),

I was very poorly when I arrived on the ward 3 weeks ago.

Staff are great on B50. I feel like I am part of a family. They always have time for me and I can always speak to them. They are very obliging and nothing is too much trouble. If they can’t speak to you immediately they will always make time later. I've been looked after fantastic, marvellous!

I speak as I find and I have no complaints. I wanted to get home when I arrived but I’ve been doing a lot of thinking since I arrived and I still want to get out but not until I'm feeling better. Recovery is important to me.

My family feel I'm more contented and well looked after.

One thing I want to mention is that I have a fear of going to Highbury Hospital. I’ve heard that the ward is moving and I asked not to be sent there as I’ve heard from other patients it’s not as good as B50.

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Response from Helen Smith, AHP lead, Mental health services for older people, Nottinghamshire Healthcare NHS Trust

Thank you for taking the time to feedback to us your experience on B50, it is very much appreciated when patients provide positive comments on our service and gives a boost to staff morale.

I’m sorry to hear your concern about our planned move to Highbury Hospital, which will happen either later in the year or early in 2013. To provide some reassurance it will be B50 in its entirety that is moving to a ward that we have renamed Cherry Ward.

The ward is currently being refurbished; so the builders are in! When I have more information about the move I will feedback to the patients meetings and to the patient opinion site.

Thanks you again for your feedback on our service it is valuable to us in our efforts to improve.

Helen Forrester

Ward Manager B50

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