"I felt the DART staff were rude and the process very long winded"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by dartfrustration (as ),
I had an ENT appointment which due to a recent family bereavement and my son being ill I missed, I realised 2 days afterwards and phoned DART. I explained my situation but they said there was nothing they could do and I would have to back to my doctors and go through the hold referral process again.
I thought this was a ridicules waste of my time and my GP’s time, I was on the system I don’t understand why it should need another referral that says the same thing. I then received another letter from DART and called again.
From the start I felt the lady I spoke to was rude and sarcastic and not very sympathetic to my situation, I believe from this conversation that the referral should have been faxed across from the GP’s as this was a “paper referral” and DART will now have to send it on. At no point was I told any of this and I feel that has also contributed to the general confusion..
I now have no idea when or how I will be contacted by DART or even how much time I should let elapse without hearing anything before for making further enquires. I have found this whole process very frustrating and I fail to see how this can of any value at all.