About: Southend Hospital

What I liked

i had a hernia repair in sept. on entry to ward all was well, it was explained what was going to happen concerning the opperation. i had the operation woke up , stayed over night, woke up at 7 oclock and was told i was going to have to have a bag attached because i am not weeing enough. anouther nurse came in at 730 and said the same thing and again at about 8 oclock.

supprise anouther nurse came in and told me i could go home here's a letter for you.

when i asked about the wee bag she said oh you do not need one now. thats good i thought picked my bag up and went home on my own by taxi.

it was whemn i got home and my wife asked what was i doing there .she was ment to pick me up, the ward was to ring her when i was to go homeand i was to be kept an eye on for 24hrs after the op.

there was no after care, nothing given to me or spoke to me to inform me of what i was ment to do after op, when i could return to work as no sick note was given from hospital.

i feel as if i was thrown out.

What could be improved

i it would have been nice to know what i could do after the surgery ie no lifting, no driving for one week. my wife told to come and pick me up.

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Response from Southend Hospital

Thank you for your comments regarding your experiences in the hospital. We are truly sorry that they were not all positive and appreciate how this has caused you anxiety. If you would like us to look into this further we would be more than happy to and ask that you contact our Patient Liaison team to discuss the best way to do this. They can be contacted on 01702 385333.

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