"Reassuring"

About: Eastbourne District General Hospital

What I liked

My mother was admitted to MAU on the 24th August and was cared for at th DGH until the 7th September when it was decided that she should be transfered to brighton as they were the specialist hospital hor her condition.

Whilst at the DGH we were kept informed of her treatment and the tests that she was having,we were invited to chat to the consultant if we needed any more details.

Since she has been transfered brighton hospital have done nothing but moan about things the the DGH didn't do that they should have done and things they did do that weren't needed.

We haven't seen a consultant since she has been in brighton and the nurses are hardly ever around to talk to even if they had any useful information to give us.

I would far recommend the eastbourne hospital over the brighton one anyday.

Keep up the good work eastbourne

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Responses

Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust

Thank you for expressing your appreciation of the professional and efficient care your mother received on the Medical Assessment unit. It's always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families.

It was extremely kind of you to take the time to provide feedback. We have passed a copy of your comments to the ward matron so that they can be shared with relevant members of staff.

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Response from Eastbourne District General Hospital

Thank you for expressing your appreciation of the professional and efficient care your mother received on the Medical Assessment unit. It's always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families.

It was extremely kind of you to take the time to provide feedback. We have passed a copy of your comments to the ward matron so that they can be shared with relevant members of staff.