"Very good hospital overall, better than most of..."
What I liked
Parking is free, this is a plus, but can be tricky so allow extra time for this and please park responsibly. The only time I ever had parking problems was because of inconsiderate parking.
Clinics generally ran very close to appointment times and I actually felt like the consultant and other staff cared, in other hospitals I've just felt like I was on a conveyor in a factory. In Loughborough, I am always a person.
What could be improved
It can be somewhat difficult when for certain departments, appointments can only be booked between certain hours. I can imagine for some people at work this could be very difficult. In addition, for certain clinics only one person was able to modify appointments and it took over a week to track that person down because they were off a lot - this was particularly troublesome.
It might sound strange, but I wouldn't mind paying a little for parking, even if it were an 'honesty box' type of affair. This might even fund a warden to make sure people aren't taking advantage of the free parking and walking elsewhere which in turn would relieve the obvious congestion in the car park.