"Warm, loving and respectful"

About: Basildon University Hospital

What I liked

From the moment I telephoned the hospital to inform the (Delivery ward) maternity department of my contractions, I was asked the right questions and given the appropriate advise.

The information provided resulted in my arriving for the delivery process at the right time, while also putting my mind at rest concerning the journey to the hospital.

What could be improved

To the best of my knowledge, all the right things were in place to ensure my precious daughter had a pleasant and smooth transition from the womb to the comfort of my arms.

The service and attention during labour was second to none, a clean and well equipped delivery room, excellent monitoring, and impressive post delivery care.

Anything else?

Special mention must be made about two staff members for making my visit to the hospital a memorable one.

They both ensured a happy mother and child left the premises both healthy and in a cheerful disposition.

Kudos to the entire staff, and the food was great.

Story from NHS Choices

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Responses

Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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