"Staff helpful but the wait was unacceptable."

About: Ipswich Hospital

What I liked

Staff were helpful and facilities (waiting area, toys etc) for children while waiting were good.

Anything else?

We arrived at A&E with a 6 year old who have badly cut their knee. We had an initial assessment after about 15 minutes and then were left waiting for over 4 hours which we find with a 6 year old is unacceptable. This was no fault of the staff on duty but with staffing levels. The injury did not require the attention of a doctor but was serious enough to require some professional medical attention. A few months ago we would have taken her to the local minor injury clinic but this was closed recently which means that the Ipswich A&E department now has to deal with these cases as well as the Emergencies. Our wait at the hospital brought to our attention that the closing of the minor injury clinic has put more pressure on the staff and facilities at the hospital and it was mentioned by staff that the department had got busier in the last few months which ties in with the clinic closing. Also with the increasing number of homes being built in the area this pressure is only going to grow with more people coming into the area and this needs to be looked at and plans need to be put in place now so that staffing and facilities are improved to deal with this increase in population.

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Response from Ipswich Hospital

Thank you very much for sharing your experience and giving us this valuable feedback. We are sorry that you had a long wait and would like to assure you that we, together with our primary care trust who commission health services and local GPs are working together to look at how we can ease the pressure on emergency department services. Actions that we are specifically taking are recruiting additional specialist staff to help improve the service and reduce waiting times. We need our community’s help in making sure that people are accessing the right health services at the right time. Many people come to the Emergency Department when the out of hours GP service would have met their needs for example. This was not the case for you, but it highlights why there is so much pressure on the Emergency Department at this current time.

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