"substandard"

About: Royal Lancaster Infirmary

Anything else?

i did not see a specialist at start of treatment 7 weeks down the line referred to specialist havent heard anything for over 4 weeks told not to go to work my business is going bust waiting for treatment for fractured radial head. If the complaints department instead of defending the hospital when informed of problems in the years leading up to the health watchdogs being called in and had done something about the complaints being received ie earned their pay, perhaps things wouldnt have become this bad.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Lancaster Infirmary

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

  • {{helpful}} of {{total()}} people think this response is helpful