"Traumatic."

About: Tameside General Hospital

What I liked

Nothing at all - it was a very stressful experience.

What could be improved

On 11/09/2012.i got chest pains and was sent to a&e by my doctor at approx 3.30 p.m. I then went to MAAU at approx 4.15 p.m. I eventually had my b.p. checked and some bloods taken (around 10-11 p.m.) and was then told to go back to the day room and wait to see a doctor. I enquired several times as to where I was in the queue and by 3 a.m. was still at no. 5 in the queue (when I had my bloods done I was at No. 6 in the queue). At this point I decided I could stand no more. My partner took me to a local supermarket for some Ibupropen as I had not had any pain relief since I was in triage many hours earlier and I was in pain. All in all I felt worse then when I arrived! I was also appauled to meet an 82 year old gentleman who was in MAAU from 3 p.m to 2 a.m. when he was finally transferred to a ward! What a disgusting way to treat such an elderly person!

Anything else?

You should look at replacing your Management and finding some who can organise things better. There is only room for improvement.

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Responses

Response from Tameside General Hospital

I am sorry that your experience appeared to be far from the level we aspire to at Tameside General Hospital.

I would urge you to contact the Trusts complaints department so that an investigation can be undertaken and we can respond in detail to you.

The complaints department can be contacted on 0161 922 6025.

John Goodenough

DIRECTOR OF NURSING

“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact John Goodenough, Director of Nursing at John.Goodenough@tgh.nhs.uk

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