"Good surgery and care - less keen on the food"

About: The Great Western Hospital / General surgery

(as the patient),

Having been treated with radiotherapy and chemotherapy to reduce the size of a rectal cancer I was given, due to previous ulcerative colitis, a pan-proctocolectomy and left with an ileostomy (and some further preventative chemotherapy). I was on Meldon Ward.

I felt my care throughout the process was very good (both surgery and oncology) and I came out of the process relatively well. The nursing staff were efficient but obviously busy and the hospital itself was clean (and still modern).

The after-care from the Stoma Care team has been excellent.

Curious though how the food is shipped into the hospital rather than being prepared on site. Just when you need maximum nourishment you get mass produced stuff shipped in from a factory and reheated. Mealtimes weren't a treat.

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Responses

Response from Great Western Hospitals NHS Foundation Trust

Thanks for taking the time to comment on your experience. I’m pleased you have had a positive experience under the care of the Cancer Team and subsequently under the Stoma Team. I've shared your comments with them as it’s important they hear direct from patients when things go well (and of course when things need to be improved).

With regards to your feedback about food, it’s really important that patients get the right nutrition to support their recovery. We will be meeting with Carillion, the company responsible for our catering to feedback your comments and will be arranging food tasting for senior staff so we too can provide feedback on the quality of food. I will also involve our Dieticians to provide expert input into the discussion and I'll use, and the other feedback we receive, to see what practical improvements we can make.

Many thanks

Kevin McNamara