"Fantastic to both the patient and relative"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

What I liked

I write on behalf of my mother who attended Ambulatory Care ward, Level 4 on 21 August 2012 initially for a blood transfusion but then also for severe constipation. She was seen by 2 different doctors and then had a nurse care for her. This nurse and infact the entire staff on the ward was a pleasure to visit, kind, caring, compassionate, attentive.

A totally different experience to the Lister Hospital where it is infact the complete opposite in nursing care. Maybe some of their nurses could learn the good manners of the staff at QE2

What could be improved


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Response from Queen Elizabeth I I Hospital

We were delighted to hear about your excellent experience of the QEII's ambulatory care unit, which represents an entirely new way of caring for medical patients - a bit like the improvements day surgery made for patients who used to have to stay in as full inpatients. Whilst of course very different, clearly the aim is the same - to provide people with levels of care that allow their clinical needs to be met, whilst making sure that their stay in hospital is short.

Your comments about the Lister's service left us concerned, however, and we wonder whether or not you would get in touch with us at generalenquiries.enh-tr@nhs.net to learn more about your experience so that we can work to putting things right?

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