"Unacceptable but normal for this Hosiptal."

About: Lymington New Forest Hospital

What I liked

Its local.

What could be improved

After nearly 8 weeks still waiting for an appointment letter. So much for NHS choices. How many of the missed appointments that we hear about in the news is a result of lack of choice on time and dates plus the totally unacceptable delay spent waiting for an actual aapointment letter.

Story from NHS Choices

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Responses

Response from Lymington New Forest Hospital

I am very sorry to hear of the frustrating time that you have endured in relation to receiving an audiology appointment letter. I would be grateful if you could contact me directly on 01590 663000 so that I can look into this delay and ensure the letter is sent to you immediately.

Kind regards

Ben Prior

Complaints & PALS Officer

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