"Very well looked after in a cheerful atmosphere."

About: Royal Lancaster Infirmary

What I liked

Well cared for by cheerful and motivated team on ward 35. Good food, smiles and attentive staff.

What could be improved

Access to consultants for discussion.

Story from NHS Choices

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Response from Royal Lancaster Infirmary

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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