"About my experiences in the Fieldhead centre Mirfield"

About: Fieldhead Park Care Home

(as the patient),

I was in the Fieldhead centre for two weeks after being unable to walk and having unsteady legs after a fall.

In general I was very happy but everything happened a little too quick sometimes, I am old and struggled to keep up.

I was also needing help getting in and out of bed and I didn't get the help I needed at night. I rang the bell for assistance and had to wait 20 minutes for help.

After that is was a very very good service althiough sometimes foot and drinks were cold when they got to me.

Now I have come home I get help in the mornings, at lunch and then at night, its a wonderful service.

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Response from Gemma Fowler, Integrated Governance Clinical Manager, Locala Community Partnerships We are preparing to make a change

Thank you very much for taking the time to post details of your experience on Patient Opinion. Peter Horner (Intermediate Care Manager) would like to issue the following response;

"I would like to take this opportunity to thank you for bringing these concerns to our attention. I would like to apologise if you feel that the service you received did not meet your expectations. Locala take the issues raised within your posting seriously and as such, will be investigating them further.

I was pleased to hear that overall your experience was a good one and that now you are home, you have a service that meets your needs".

Your posting on here is anonymous. However, if you would like to ring me to discuss the issues you raise in more detail, I would be very happy to speak to you in person.

Thank you

Gemma Fowler

Clinical Governance Manager

01924 351440

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Response from Gemma Fowler, Integrated Governance Clinical Manager, Locala Community Partnerships We have made a change

Dear Long 828

The issues raised within your post have been investigated by Carol Atkin, Matron for Intermediate Care. Although it is difficult to provide specific responses without any of your details (date of stay etc), Carol has undertaken a general investigation.

"Firstly, thank you again for your comments regarding your stay. We really do appreciate patient feedback.

There were some issues with the call bell system a couple of months ago which may have been at the time of your stay. However, the nursing staff did carry out regular patient checks in order to maintain the safety of all patients. The call bell system is now in good working order and I apologise if this wasn't the case at the time of your stay. Staff do endeavour to answer call bells as quickly as possible.

I have used your comment "everything happened a little too quick sometimes" in discussions with staff to remind them that patients must be given time to carry out any tasks that they are asked to participate in and that things should be fully explained.

As a result of your feedback I have also devised a poster that is now displayed in both the entrance hallway and the sitting room. This poster asks for any feedback relating to the care and facilities provided to be discussed with the nurse in charge immediately so that any issues raised can be addressed straightaway

Thank you


If you would like to discuss this response in more detail please call me, Gemma Fowler on 01924 351440

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