"Unprofessional and very worrying!"
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
What I liked
I don't think I would like to use a&e at the RLI. I found the staff to be very unprofessional and I felt very belittled. I was made to wait in a waiting room for 2 hours feeling sick and in a lot of pain. No one came to reassure me or tell me how long I would have to wait. I felt completely ignored to the point that I just ended up walking out. This is really worrying for me because I have bipolar disorder and 2 children, I now feel that if anything was ever wrong with any of us I would be too scared to seek help.
What could be improved
Just reassurance of waiting time and to be talked to better.